Privacy Policy – EzyTm Technologies Pvt. Ltd.

Last Updated:October 1, 2025

This Privacy Policy explains how EzyTm Technologies Pvt. Ltd. ("Company", "we", "us", "our") collects, uses, discloses and protects Personal Data when you use our Mobile Recharge App ("Service"). By using the Service you agree to this Policy.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural.

Definitions

• Account: A unique account created for you to access our Service.
• Company: Refers to EzyTm Technologies Pvt. Ltd., First Floor, Plot No. 14/73, Sawarn Path, Shipra Path, Mansarovar, Jaipur, Rajasthan – 302020.
• Cookies: Small files placed on your device by a website, containing browsing history and other data.
• Country: Refers to India.
• Device: Any device such as a computer, cellphone, or tablet that can access the Service.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Service: Refers to the Mobile Recharge App.
• Service Provider: Any person or entity that processes data on behalf of the Company.
• Usage Data: Data collected automatically from the Service or its infrastructure (e.g., duration of a page visit).
• You: The individual using the Service, or the legal entity represented by such individual.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

You consent to the collection of the following details for KYC and service delivery:

• Name, email address, phone number, residential address, date of birth
• Government ID documents (Aadhaar, PAN, Voter ID, Driving License, etc.)
• Images, live photo, or video submitted for verification
• Transaction history, purchase history, and payment details

Usage Data

Collected automatically when using the Service:

• IP address, browser type and version, device identifiers, operating system
• Pages visited, time and date of visits, time spent, crash logs, diagnostic data
• Device type, device ID, OS version, mobile network information

Permissions We Require

To provide secure and complete functionality, the app requires access to:

• Camera: For KYC verification, capturing identity documents, and profile images
• Contacts: To pick numbers from your contact list for recharge convenience
• Storage: To upload KYC documents, save/download receipts, manage profile images
• Location: To detect your region, ensure network coverage, prevent fraud
• Microphone: Used only during KYC live verification (if required)
• Phone: For device identification and account security

We do not collect, use, or share these permissions for any purpose other than those stated above.

Reason for Location Permission

Our app requires access to your live location to provide accurate and secure recharge services. Location data helps detect network coverage, prevent fraud, and ensure proper service delivery based on your region. It is used only to enhance security, improve transaction accuracy, and personalize services. We do not share or misuse this information.

Use of Your Personal Data

The Company may use your Personal Data for the following purposes:

• To provide and maintain our Service and monitor usage
• To manage your Account and perform KYC verification
• To process payments and transactions
• To send OTPs, alerts, and service notifications
• To contact you about updates, offers, or improvements (unless you opt out)
• To comply with laws and prevent fraud
• For analytics and improving the Service and user experience

Sharing of Personal Information

We may share your personal information only in the following cases:

• With Service Providers (e.g., payment gateways, KYC partners)
• For legal compliance when required by law or government request
• For business transfers such as mergers or acquisitions
• With your consent for specific, disclosed purposes

We do not sell or rent your personal information for commercial profit.

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is retained for a shorter period unless needed for security or functionality, or where longer retention is required by law.

Your Rights and Data Deletion

You may request access, correction, or deletion of your Personal Data at any time by contacting care@ezytm.com. Upon receiving a deletion request, we will delete your data within a reasonable time unless retention is required under applicable law.

Children’s Privacy

Our Services are not directed at anyone under the age of 18. We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.

Data Security

We use SSL encryption and multiple organizational, technical, and administrative measures to protect your data against unauthorized access, misuse, or disclosure. However, no method of transmission or storage is 100% secure.

Links to Other Websites

Our Service may contain links to third-party websites or services not operated by us. We are not responsible for their content or privacy practices. Please review their policies separately.

Your Acceptance of These Terms

By using the Service or accessing the Platform, you agree to this Privacy Policy and consent to the processing of your Personal Data. If you do not agree, please refrain from using the Service. Continued use after changes indicates acceptance of the updated Policy.

Changes to This Privacy Policy

We may change or update this Privacy Policy from time to time. You are encouraged to review this page periodically to stay informed of updates.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: care@ezytm.com